Training is a standard part of our Turnkey Delivery package.
Managed Services (Hosted)
A minimal level of training is required for our fully Managed Services. When the customer chooses a service including a user interface (e.g. VCCWeb) we train the relevant technical personnel.
Managed Services (Customer Placed)
We manage our iNode systems remotely when they are installed at the customer's premises. It is only in exceptional situations (e.g. server reboot) that we require the customer's engineers to assist us, and we provide clear procedural instructions.
For a fully purchased iNode system, we provide "on-the-job" training plus comprehensive operating manuals and documentation. The standard operating language is English and other languages can be supported upon request.