Advanced Routing
Albatross Advanced Routing Service is an advanced number translation service.
Services such as Freephone, Premium Rate and Universal Access Number can be created and operators can offer a customised package of advanced number translation services to business customers with high volumes of incoming calls.
The service routes incoming calls to different locations in an optimal way, which minimises queuing time and limits the need for staff to handle a high volume of incoming calls.
Albatross Advanced Routing is delivered with VCCWeb, a user-friendly Web interface for creating and modifying the service, and is based on our iNode routing system which supports several types of networks including TDM, VoIP and IMS.
We offer several delivery options including customer placed (remote management) or fully hosted managed service.
Routing Features
For each service number, a range of routing features can be defined alone or in combination:
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Albatross can tailor routing features to specific customer demands.
Service Provisioning Interface: VCCWeb
VCC Web is a web interface with a drag-and-drop design through which the operator's customer service employees can easily create, activate and modify a routing service directly in the network.
The modifications are sent to the Advanced Routing engine server and activated on our iNode routing system. This can be carried out immediately or at a scheduled time.
All our services are easily customised and an adaptation to Albatross Advanced Routing can be made for setting up an automatic provisioning system to handle customer activation from a standard CRM. Data can be sent from the CRM to the Advanced Routing system, and new database records can be added, modified or deleted.
VCCWeb Demo
VCCWeb is available to demo for prospective customers. Please contact either your existing Albatross sales representative or a member of our sales team.
End User Interface
The end user can administer the Advanced Routing service through a Web browser. They can view statistics or change the call routing (for example they can modify office opening hours or close one office and reroute traffic to another).
The ability to change the destination number is another function of Advanced Routing, which can be of immense value to the business customer.
In event of the failure of a call centre connection, calls can simply be redirected to another destination number.
All changes are activated directly in the network, making it a real-time solution. Login view and access rights are dependent on pre-defined user levels and rights within the system.
Statistics
Statistics can be viewed and reset using our Statistics Web Tool. With this user friendly interface, Advanced Routing business customers can access statistics on their own service numbers and destinations.
Statistical data can be provided for:
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